Purpose of the course: To create an awareness of and sensitivity to diverse information needs of multi-ethnic / multicultural/multilingual populations served by libraries. It focuses on developing skills for planning, implementing and evaluating programs for addressing the information needs of diverse communities through information needs assessment and analysis; program planning, public service, outreach and collection development. It explores multicultural resources and services using a framework that focuses on: People (who work in libraries and their understanding of the concepts of diversity and multicultural librarianship); Collections (building collections to serve an increasingly diverse multicultural, multi-ethnic and multilingual society); and Services (to diverse groups and populations in libraries and organizational culture from a managerial perspective).