What does your library offer to somebody in a hurry? Which display works best and how could it do better? What's the first impression people get from your library? Could small changes improve the experience for your visitors? Customer complaints,surveys and load statistics offer limited answers. To improve the library experience for all your visitors, you need objective evidence about how different groups of patrons actually use and experience the space. This course gives you the tools to collect and use that evidence as a basis for making the best investment of your time and effort when making changes.